Mission Critical Email provides Professional Services to Zimbra Partners and Zimbra Customers
For Zimbra Partners
We offer the same services to Zimbra Partners that we do to Zimbra Customers, but at 15% below the Customer rates. We do this to enable you, as a Zimbra Partner, to white-label or resell our professional services to your customer base without the need to domicile expensive Zimbra-expert engineering talent within your company and to make margin by pricing our Professional Services to your customers at our Customer rates.
We are able to offer these reduced rates based on the lower pre-sales costs we have experienced in previous engagements for other Zimbra Partners.
For Zimbra Customers
Zimbra software, when deployed properly, generally runs trouble-free for years. While this stability is of course a good thing, it does tempt customers to defer appropriate maintenance, tune-ups, patching and upgrades for way too long. Staff changes often mean that the engineer who initially deployed Zimbra is no longer available, and the end-result typically is a “bad surprise” in the form of an exploit, a system crash or just general, seemingly inexplicable, performance degradation. We can help!
Zimbra Support is for break-fix tasks, getting clarity on documentation and other general questions, and for submitting Bugs and Requests for Enhancements. Zimbra Support does not cover monthly maintenance tasks (patching and upgrades), performance tuning, disaster recovery planning etc. We have a variety of a la carte Support offerings that free your IT staff to focus on more pressing tasks; leave the planning and execution of Zimbra monthly maintenance, upgrades and disaster recovery planning to us.
Bespoke Professional Services for Zimbra Projects
Many Zimbra Partners and Customers have unique situations where a fixed-price upgrade is not feasible, or simply have a Zimbra-related project they need help with. Mission Critical Email’s proprietor has completed numerous custom engagements like:
- Saving a Zimbra customer $50,000 per year by replacing a separate document management system with Zimbra’s Briefcase, and leveraging the check-out, check-in feature built in to Zimbra.
- Working with a large web hosting company to automate Zimbra domain and mailbox provisioning and deprovisioning.
- Training a Managed Services Provider to use customized Classes of Service to resell Zimbra mailboxes at various price points to better meet their customers’ needs.
Ready to start a Professional Services conversation or need a quote? Fill in the form and let’s get started!