Mission Critical Email

Privacy Policy

Who We Are

Mission Critical Email is a Limited Liability Company 100% owned by L. Mark Stone. Our website address is: http://www.missioncriticalemail.com.

What Personal Data We Collect and Why We Collect It

We collect data only to perform the services you request from us.  If you are a customer, we require certain personal data to send you invoices, and provide hosting services; Zimbra, Microsoft and other licenses/products you may purchase through us, and; to provide professional services.

Cookies On This Web Site

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content from Other Web Sites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

With Whom We Share Your Data

We share your data only with those entities necessary for us to perform the services for which you provided your data in the first instance.  For example, if you place an order for Zimbra licensing, our Zimbra license aggregator and Zimbra/Synacor will be given the details necessary to complete your order.  If you purchase an in-person Training regimen, we will share your data with the facility providing the training location, the caterer providing meals, etc.  Those third-parties may in turn share your data with others so that they in turn may provide the services we collectively require of them.  The caterer for example may provide your name to the delivery service they use to deliver your sandwich to the training facility.

For How Long We Retain Your Data

If you leave a comment on this web site, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Other data repositories, like our accounting system, will retain data for at least as long as required by law.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.  Purchases and payments are completed using WooCommerce and various payment gateways, all of whom will have your data so that they may complete the service function(s) you and we require of them.

Our other systems may send your data to the vendors providing services to us. For example, we use QuickBooks Online, so all of our customer information in QuickBooks is provided to QuickBooks so that they can provide the QuickBooks service to us.

Your Contact Information

We do not sell nor rent your contact information. We share your contact information only as indicated elsewhere herein.

Additional information

How We Protect Your Data

Our website is hosted by Amazon Web Services and uses encryption at rest. All traffic to and from the site is encrypted using https. We take daily backups of our website and store the backups in an encrypted, non-public Amazon S3 bucket.  The transport to Amazon S3 is also encrypted. We have monitoring and alerting in place to notify us of suspicious activity on the web site.  The website itself is derived from a WordPress image supplied by Bitnami, who have their own techniques for hardening WordPress.  Periodically, we run penetration testing scans against our website to probe for exposures.  Payments for products and services from this site are managed by WooCommerce and several payment processor gateways.  We do not store your credit card or other payment information on this web site.

Our Zimbra Hosting environment, also on Amazon Web Services, uses similar protections.

Other third parties we use employ their own sets of protections.  To our knowledge, all of our service providers with access to your data employ encryption in flight and encryption at rest.

What Data Breach Procedures We Have In Place

Should we suffer a data breach on our web site, we would notify all registered users on the site of such breach, as well as various governmental authorities as required by law.  As this site retains only your personal information which is generally available from a variety of sources (e.g. your name), our view is that a breach of this web site will not cause any web site user any material damage.  Your credit card data, if breached by one of our third party commerce vendors, is the responsibility of those vendors as we have no visibility into their systems’ statuses.

What Third Parties We Receive Data From

This web site receives no data from third parties except for things like order and payment confirmations from our ecommerce vendors.  In the interests of full disclosure however, Mission Critical Email receives business leads from Zimbra/Synacor and other referrals periodically.

What Automated Decision Making and/or Profiling We Do With User Data

None whatsoever at this writing. If we start needing to do so we will update this policy before implementing such a change.

Last updated 23 November 2020